Delivery Information

Free Next Day Delivery on all orders over £60 (ex.VAT)

All orders placed before 12 noon will be delivered the following working day to UK mainland destinations (subject to stock availability). Orders under £60 will incur a carriage charge of £17.99. Whilst there is no additional delivery charge, deliveries to non-Industrial Scotland may take slightly longer depending upon the exact location.


Weekends and Bank Holidays

All orders placed at the weekend will be dispatched on a Monday for delivery on a Tuesday. Orders placed on a Bank Holiday or Bank Holiday Weekend will be dispatched on the next working day.


Delivery Delays

On the rare occasions where we are unable to deliver your goods next day we will contact you to confirm the delivery date.  


Delivery Method

Deliveries within our delivery area will be made on our own specially designed delivery vehicles. All other deliveries will be made by reputable carriers such as Tuffnells or Royal Mail. All deliveries should be signed for - if a signature cannot be obtained we will endeavour to leave the goods in a safe location but we cannot accept any claims for shortages or damages where no signature has been obtained. Please note that as we use a third party to deliver we are unable to specify a delivery time.


Delivery Area

Our standard delivery area covers mainland England, mainland Scotland and Wales. For deliveries to all Islands around the UK (including Northern Ireland), we may have to make a small additional delivery charge. We will advise you of this charge before your order is dispatched. For deliveries to these and all other areas we will happily provide a specific quotation. In this instance please use the contact page of this website to provide us with the address in question.


Checking Your Purchase

Please note that when you receive your goods you must check the condition and number of packages before you sign for them. The reason for this is that once your goods have been signed for as being received in good condition, claims for damages or pack shortages are not covered by the carrier's insurance company. Please note also that signing "unchecked" will not cover you. Please do not arrange any labour until your materials are on site as we are unable to compensate you for your builder's time in the event of a late delivery.


Drainage Pipe

Please note that orders for pipe only (when not ordered in conjunction with fittings) may incur an additional delivery surcharge.


Caring for Your Products

We send all products wrapped in protective packaging to avoid damage. We would always advise that any type of PVC or ABS building product is stored in a cool place out of direct sunlight to avoid damage due to heat buildup within the packaging. Any extrusions (lengths of product) should be stored horizontally and supported along the whole length of the product.