Returns and Refunds
We hope that you won’t need to return any goods, but should you should need to send anything back to us we aim to make things as simple as possible.
If for any reason you wish to return goods that are not faulty, you may do this at any time up to 14 days after receipt of the goods. Goods must be returned undamaged and in re-saleable condition in their original packaging. Any such returned goods are returned at your own cost and risk. A refund for returned un-damaged goods, less original delivery costs, will be made within 14 days after inspection of the goods.
If you require alternative goods, it is your responsibility to advise us on your requirements.
This returns policy does not apply to the returning of unwanted goods that have been specially produced in design, colour or bespoke in any way, a separate contract applies in this case.
Should you wish to exchange returned items for alternative products, please call us on 0151 420 2566. Please note that you will be responsible for any additional carriage charges.
Any items that have been ordered specially are excluded from this guarantee, as are any goods that are delivered ex-works such as sewage treatment plants or rainwater harvesting systems.
If you have any questions regarding our returns policy please call us on 0151 420 2566 or email us at [email protected]
Your statutory rights are not affected by any of the above.
In the unlikely event that the goods are in any way faulty, you must contact us within 48 hours, so we can resolve the issue, and maintain customer satisfaction. Having informed us in writing or by email within 48 hours of your dissatisfaction, we will issue a returns note, and arrange for collection, it is your responsibility to ensure the goods are available for collection, and are returned within 14 days. It is your responsibility to advise us in writing or email if you require replacement goods, or a refund. A refund for returned faulty goods will be made within 14 days after inspection of the goods. Replacement goods will be sent immediately after inspection of the returned goods.